Refund Policy

touchland provides a customer-focused 30-day return and exchange program for eligible purchases delivered in the United States.

Your 30-Day Options

touchland accepts eligible no-reason returns and exchanges requested within 30 days after the order is delivered.

A return must first be authorized through support@touchlandtide.shop, after which touchland will provide the appropriate shipping instructions.

Limited Return Categories

The no-reason program excludes personalized items, clearance and Final Sale products, gift cards, and any opened item intended for intimate or hygiene-sensitive use.

These exclusions never reduce a customer’s rights when an item is damaged, defective, incorrect, missing, or otherwise protected by applicable law.

Who Pays for the Return

touchland pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.

The same store-paid shipping rule applies when an item is damaged, defective, incorrect, incomplete, or otherwise affected by a verified quality problem.

Approved returns and exchanges are processed without any restocking fee.

Before and After Shipment

Contact touchland at support@touchlandtide.shop to seek cancellation before dispatch; after dispatch, the order follows the return process in this policy.

The default return destination is 215 Union Ave, Altoona, Pennsylvania, 16602, United States. Do not send an item there until touchland confirms the authorization and instructions.

Refund Method and Timing

touchland sends an approved refund back to the original payment method, with receipt of the funds expected within 5-10 business days.

Restocking fee: None.

For clarity, touchland pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Store Contact Record

Legal business name: touchland
Storefront name: touchland
Customer care email: support@touchlandtide.shop
Customer care phone: 512-913-6576
Mailing and return address: 215 Union Ave, Altoona, Pennsylvania, 16602, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET))