Shipping Policy

This Shipping Policy outlines touchland’s U.S.-only service, free standard delivery, fulfillment schedule, and tracking practices.

Where We Ship

Delivery is limited to United States addresses, and standard shipping is free because touchland charges no standard-shipping fee on U.S. orders.

Fulfillment Schedule

The usual schedule is 1–2 business days for order handling and 4–6 business days for carrier transportation after shipment.

touchland cannot guarantee a delivery date when events such as carrier delays, holidays, weather, demand surges, or address issues are outside its reasonable control.

Following Your Delivery

touchland sends shipment confirmation and a tracking number using the contact details supplied at checkout.

Review the shipping address before checkout and promptly report any error to support@touchlandtide.shop; once fulfillment is underway, touchland may be unable to redirect the shipment.

Cancellations, Taxes, and Assistance

Pre-shipment cancellation requests are accepted, while post-shipment requests proceed under the Refund Policy. Applicable taxes are calculated as legally required.

Questions about dispatch, tracking, delivery, damage, or an incomplete order may be directed to touchland at support@touchlandtide.shop or 512-913-6576 during Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET)).

Store Contact Record

Legal business name: touchland
Storefront name: touchland
Customer care email: support@touchlandtide.shop
Customer care phone: 512-913-6576
Mailing and return address: 215 Union Ave, Altoona, Pennsylvania, 16602, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET))